The Customer Success Director (CSD) is a key position that drives the strategic direction, customer ROI, product adoption, growth and expansion through proactive thought leadership and advocacy. This is a dynamic position and the CSD will frequently multi-task between management, technical, business, strategic, marketing, and planning activities. This is an extremely entrepreneurial position and requires the decision-making, work ethic, and tenacity of an entrepreneur. The CSD drives results that tie back to strategic business goals for assigned accounts and HireVue, all while serving as a hero for our customers. Essential Duties and ResponsibilitiesOwn a portfolio of strategic and enterprise customers, where you will be accountable for retention, expansion, adoption, and long-term value realizationProactively identify risk, opportunity, and whitespace, translating insights into actionable success plansAct as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding them through hiring transformation, talent acquisition strategy, and digital adoptionFacilitate high-impact executive business reviews, roadmap discussions, and value alignment conversationsPartner tightly with Sales and Renewals to drive expansion strategy, renewal outcomes, and commercial success across your portfolioTranslate Hirevue usage into quantifiable business outcomes such as improved time-to-hire, candidate experience, quality of hire, and recruiter productivityOrchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver seamless customer experiences
